100 Night Guarantee
What's your 100 Night Guarantee?
Returns are quick and easy.
We are confident that you’ll love your Xanadu Adjustable Sleep System but if you don’t or if you have questions, let our team know within 100 nights of purchasing your bed to initiate a return.
Xanadu Adjustable Sleep System Return Policy:
We know you’ll love your Xanadu Adjustable Sleep System but we give you up to 100 calendar nights to sleep on it to find out for yourself. We encourage you to try your sleep system for at least 30 nights, starting upon delivery. This will allow your body ample time to adjust to the feel of a new adjustable sleep system. If you decide the Xanadu Adjustable Sleep System isn’t for you, we’ll coordinate a pickup from your home then refund the full purchase price less white glove delivery. All returns must be clean and undamaged. Damages include, but are not limited to the following conditions: no rips or tears on the cover fabric, stained fabric, broken zippers, scratched metal, punctured or ripped foam, burned mattress cover, missing cords, bend frame or scratched frame. After 100-days, you’re covered by the 20 year limited warranty.
Our Xanadu Adjustable Sleep System comes with a 20-year limited warranty. For the first two years, your adjustable base is warranted by the manufacturer against defects in materials or workmanship for a period of two years from the date of purchase to the original Purchaser. During such time, the manufacturer will repair or replace, at no cost to the original Purchaser, any warranted part(s)* found to be defective by the manufacturer, in its sole discretion. This includes all pre-authorized labor and transportation costs incurred with the repair or replacement of any part found to be defective.
During year 3 through 5 from the original purchase date, the manufacturer will replace any part on the adjustable base found to be defective by the manufacturer, to the original Purchaser. The manufacturer’s liability is limited to the replacement of the defective electrical/mechanical part(s)* ONLY, with the Purchaser responsible for all service, installation, and transportation cost of said part(s).
Notwithstanding the above, the manufacturer extends a 20-year warranty on mechanical base parts found to be defective on a limited basis as defined herein. Specifically, the manufacturer warrants that for a full 20 years from the commencement date of this warranty, any defect in the workmanship or the materials used shall be covered. For purposes of this 20-year warranty, it specifically excludes the cover, shroud, platform, legs, actuator lift motors, massage motors, control box, remote controls, power supply, and all power supply cords. The purchaser shall pay 1/15 of the current MSRP of the replacement part, or the entire adjustable base if deemed irreparable at the sole discretion of the manufacturer, multiplied by the number of years after the fifth year from the original purchase date. The manufacturer’s liability shall be limited to the replacement of the defective part(s) ONLY with the purchaser responsible for all service, installation and freight costs for said part. This warranty does not apply to floor models.
See Terms & Conditions for other warranty information.
How do I make a return?
To initiate a return please call our customer service team at 1 (866) 723-3882 or email [email protected] Once your return is validated our team will help start the process. In order to qualify for a return, you must be within the 100-day trial period.